FAQs

I am worried I or someone I know has COVID-19, what’s the latest advice?

The latest NHS information can be found here: https://www.nhs.uk/conditions/coronavirus-covid19/ The latest government advice is here: https://www.gov.uk/coronavirus

I want to volunteer, what can I do?

There are numerous ways you can volunteer. You can volunteer with us by filling out the volunteer for on this website.


We need people who will offer to do shopping, dog walking, or phonecalls with a neighbour who is unable to go out.


Also Bristol City Council need volunteers via the Can Do Bristol scheme https://candobristol.co.uk/


Red Cross Community Reserves need people and also local Foodbanks:

- BS3 Community larder https://www.saintpaulschurch.co.uk/bs3-covid19-community-larder

- Victoria Park Baptist Church https://www.victoriapark.org.uk/activities/#vpbc-foodbank

- Refresh café https://www.refreshbedminster.org/support-us


The NHS volunteering scheme is now full.


This is our volunteers guidance document, it includes tips on handling payment, keeping safe and safeguarding: https://tinyurl.com/bs3volunteerguidance

I volunteered and haven’t heard from you, why?

We have over 1,000 volunteers on our list, which is brilliant. We will contact you if someone in your road or immediate area requires help. If you have an active local WhatsApp group or other community resource, you may be self-managing. We might also get in touch if you have listed you have specific skills that are needed for a request (for example driving or BSL). If you have plenty of time, consider also volunteering for the council scheme or a local foodbank. We also always need people to help us keep the Facebook group running, so please let us know if you are interested in that.

I am self-isolating or shielding, how can you help me?

If you need occasional help getting some shopping, running a basic errand, someone to walk your dog or just want someone to ring you for a chat, we can help with that. We can put you in touch with a friendly neighbour who has volunteered their time. Fill in the ‘Request Help' form on this site. 

You can also contact us Mon to Fri 10am – 6pm, Sat & Sun 12-6pm via phone or email.

Please be aware we will only respond during these time periods and there may be up to a 4 hour delay in us getting back to you based on how busy we are.


Phone 0117 3812181

Email bs3.covidresponse@gmail.com


If you fall into the extremely vulnerable category or your needs are very urgent, please register for support on GOV.UK or call Bristol City Council on 0800 028 8327.

I want to know what time the supermarket is open and what businesses are delivering in my area?

Please check out the Community Resource page on this website. This lists the pharmacy opening hours, supermarket hours and has a list of local businesses doing delivery.


We try to keep these up to date but if you know something has changed please do let us know.


Also see https://www.thelockdowneconomy.com which is collating a list of Bristol wide businesses offering delivery.

I want to make sure my street is safe and everyone has what they need. What should I do?

We have tried to encourage volunteers to leaflet their streets with a friendly note telling their neighbours their contact details, so you can rely on each other in your times of need. We have also encouraged the set up of street WhatsApp groups and asked people to look out for anyone they know is particularly vulnerable or alone. By facilitating neighbour to neighbour mutual aid, we think we have the best chance of providing safe networks and building stronger communities.


If you want to organise your own street, here is a handy guide: https://tinyurl.com/CommunityCovidUnofficialGuide


If you want to check if your street already has a WhatsApp group you can join, see here: https://tinyurl.com/bs3covidwhatsapp

I can’t get an online delivery slot, I can’t go out and I am running out of food. Can you help?

If you can pay for your food and have a reasonable shopping list, we can match you up with a local volunteer who can do this for you. Please fill in a Request Help form on this website.


If paying for food is an issue, we would suggest contacting the council helpline, as they may be able to arrange an emergency food package for you, 0800 028 8327. If you would be eligible for a foodbank package then you need to get a referral (from schools, health visitor, GP, social worker etc).


We are working with Saint Pauls Community Larder and can help arrange delivery of a package if you qualify. https://www.saintpaulschurch.co.uk/bs3-covid19-community-larder


Others include Victoria Park Baptist Church (every Friday between 10am -12pm referrals only), Refresh on East Street (Wednesday 10am-1pm to pick up food parcels and donate), National Food Service 0117 325 0450.

I am struggling with isolation and feeling down, can you help?

If you are lonely and just want someone to ring up now and then we can absolutely help with that. Just fill out a help form or give us a call. If you feel really bad you can call the Samaritans on 0117 9831000 or Rethink on 0845 4560455. There is also useful numbers on the NHS website: https://www.nhs.uk/conditions/stress-anxiety-depression/mental-health-helplines/

Can you help my family member/friend who doesn’t live in BS3?

There is a mutual aid group for most areas of Bristol. There should be someone who can help you here: https://m.facebook.com/groups/1032597030460220?view=permalink&id=1034280803625176

Can you pick up my prescription?

There needs to be a safe and secure method for collecting prescriptions. Once the NHS volunteers scheme is operating this will be something they can do for you. Also in BS3 This Mum Runs is liaising with local pharmacies to arrange prescription pick up that will be picked up by ‘drug runners’ made up of local running mums, who will run the medicine to your house! Once this scheme is fully operational the pharmacies will organise this for you. In the interim we can arrange a local volunteer to do this for you. Please note you will need to have pre-paid for your prescription, or be able to prove you don’t pay, and we will need to ask for your name, address and date of birth.

My neighbour doesn’t speak English, how can I communicate with them?

Advice on coronavirus has been translated into 36 languages by Doctors of the World and can be downloaded here: https://www.doctorsoftheworld.org.uk/coronavirus-information


The government advice is also available in multiple languages: https://www.gov.uk/government/publications/covid-19-guidance-on-social-distancing-and-forvulnerable-people

How can I donate to you?

We are not a charity, just a group of locals banding together in tough times. However, if you want to donate please consider BS3 Community Larder. Food donations can be made Mon - Fri 0830-1130am to St Pauls Church, Coronation Road, Southville.


Monetary donations can be made via BACS transfer only. Please make the reference LARDER on your donation.


Account Name: BS3 Community Development

Account Number: 65477267

Sort Code: 08-92-99

I, or someone in my house, is sick and isolating. How can I take time off work?

If someone needs a sick note for work they can get an isolation note here: https://111.nhs.uk/isolation-note/


ACAS has useful advice: https://www.acas.org.uk/coronavirus


Guidance on the government website for employees and employers can be found here: https://www.gov.uk/government/publications/guidance-to-employers-and-businesses-about-covid19

I am worried about money, what do I do?

All debt collection activities have been suspended for three months. For advice, contact The Welfare Rights and Money Advice Service 0117 35 21 888. Open Mon, Tues, Thurs and Friday 8.30-1.00pm or email welfarerights@bristol.gov.uk. Council tax queries. Tel 0117 922 2900 [ lines are busy]


General advice on benefits https://www.turn2us.org.uk/get-support/Benefits-and-CoronavirusSickness

I am concerned about my rent or mortgage or my housing situation.

If you having financial difficulties contact your mortgage provider or landlord, you may be able to come to an arrangement. Local Authority tenants should call the usual number provided, on the notice board in each housing unit. Note that only emergency repairs are being carried out at this time. If you are being evicted please contact Bristol City Council or Acorn the Renters Union https://acorntheunion.org.uk/corona/

I am concerned about a homeless person, what do I do?

We would urge all rough sleepers to make contact with the St Mungos Outreach team on 0117 407 0330 and engage with the help that is available to them. If a member of the public is aware of anyone that is sleeping rough they should contact StreetLink on 0300 5000914 or through www.streetlink.org.uk

Useful numbers and links

Bristol City Council Covid advice https://www.bristol.gov.uk/crime-emergencies/coronavirus-covid19-what-you-need-to-know


Extremely vulnerable people should notify the council where they are so they can be registered for food parcels and help via the council. There is an online form to do this: https://www.gov.uk/coronavirus-extremelyvulnerable?fbclid=IwAR207ScNBR3eXkzapqjBoPHEB7BrMS11wEKkJKiIctnYFojpeeGVH07LDbc


Advice Now is a good one stop shop for helpful advice: https://www.advicenow.org.uk/tags/publichealth?fbclid=IwAR1OoweS74c9XhGagQcWu6cXLZw6YSKpYfPJIP4Dya7ChDG2mhnqTvGA9Os


Facebook group for new or expecting women to support each other though this time https://www.facebook.com/groups/536377313953962/?ref=share


A local facebook group for people to share recipes and creative suggestions to stretch the ingredients https://www.facebook.com/groups/232362937915657/?hc_location=ufi


BS3 Community – signposting lots of useful local initiatives and working hard with the BS3 community larder and alongside us at the BS3 Community covid19 response group https://bs3community.org.uk/

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